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In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
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This document describes a reference architecture designed to help a channel reseller or customer construct a simple virtual desktop infrastructure (VDI) configuration that can remove the guesswork from sizing and deploying VDI.
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This paper presents a new, broad and all-encompassing multiplatform view of modernization in the context of applications, people and teams that will help you see where to begin, and where a comprehensive strategy might lead.
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Review this resource to learn a simple five-step action plan designed to enable IT execs to achieve effective SOA governance. Find out the right SOA governance plan can help you quickly and easily alleviate common SOA challenges.
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This paper discusses the Sybase CEP Implementation Methodology, which offers analytic developers a set of best practices for implementing Continuous Intelligence using Complex Event Processing. Sybase CEP provides a structured yet flexible approach to rapidly build Continuous Intelligence projects and deliver more analytic modules over time.
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In this white paper you'll discover what is needed for complete, open, and integrated business intelligence tools and technologies today. Explore the best-in-class capabilities for managing the development lifecycle for BI applications to meet the needs of today's insight-driven organizations.
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This paper discusses key criteria and decision points for determining what server and storage hardware are appropriate for a medium-sized SharePoint Server 2010 farm. It offers guidelines and rules of thumb for determining how much storage space should be allocated, and when separate storage volumes are desirable.
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This white paper identifies a shift in corporate thinking about the value of trusted information to the organization and outlines reasons why this shift is occurring. It explores common information integration challenges and outlines a list of key characteristics needed for an effective information integration solution.
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The goal of this white paper is to help customers begin to formulate an idea of the hardware design for their OCS 2007 deployments on the HP BladeSystem.
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Due to recent technological advances such as cloud, virtualization, big data and converged infrastructures, the data center is evolving. Read through this informational white paper to learn how companies are focusing their resources their data center infrastructure management solutions.
