WHITE PAPER:
This white paper demonstrates how using JBoss Enterprise BRMS, business analysts, developers, and integrators can create and manage rules and events in a single product using a shared set of authoring tools.
WHITE PAPER:
The goal of this white paper is to focus on the key issues involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process.
WHITE PAPER:
In today's ever-changing times,innovation in business models is a success differentiator for CEOs,as we learned from the IBM 2006 Global CEO Study.
WHITE PAPER:
This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.
WHITE PAPER:
This paper provides an overview of the major issues that are driving support for care transformation. More importantly, it outlines an approach for achieving value from the IT investments made by health care organizations in support of transformation initiatives.
WHITE PAPER:
In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
WHITE PAPER:
This white paper highlights tips and best practices for CIOs looking for more effective ways to cut risk and create value in virtual environments through better teamwork.
WHITE PAPER:
In this white paper, learn how data mining and statistical analysis can dramatically improve patient care and satisfaction without stretching your budget.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
