ITSM White Papers

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Top Ten IT Systems Management Pain Points
sponsored by Kaseya
WHITE PAPER: Managing the IT infrastructure for small and mid-sizedcompanies is a thankless job. People just don’tunderstand the expertise, time and patience required.Kaseya presents the top ten IT management pain pointsand our solution for making your life easier.
Posted: 12 Apr 2011 | Published: 12 Apr 2011

Kaseya

Cloud Computing: Changing the Role and Relevance of IT Teams
sponsored by Data3
WHITE PAPER: In this informative resource, take a look at how the business computing landscape is changing as a result of cloud adoption, and learn how IT leaders can harness the power of the cloud to reclaim their relevance and reach success.
Posted: 03 Apr 2014 | Published: 31 Jan 2014

Data3

Capacity Management Is Crucial in Virtualized Environments: Without the Right Tools, IT Service Optimization Is Tricky
sponsored by TeamQuest Corporation
WHITE PAPER: Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

TeamQuest Corporation

Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Run SAP Services Fact Sheet
sponsored by Hewlett Packard Enterprise
WHITE PAPER: If you run SAP systems, you know that managing a complex landscape can be challenging - but it's also necessary. Fortunately, this resource introduces a way to manage your SAP services more efficiently and effectively, by implementing application lifecycle management (ALM) standards.
Posted: 27 Sep 2013 | Published: 28 May 2013

Hewlett Packard Enterprise

Next Gen IT and the Cloud
sponsored by ServiceNow
WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

ServiceNow

Improve IT Visibility, Avoid Change Failures
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management.
Posted: 02 Jun 2014 | Published: 31 Dec 2012

Hewlett Packard Enterprise

The Promises, Challenges and Imperatives of Data Center Infrastructure Management
sponsored by Emerson Network Power
WHITE PAPER: Access this exclusive white paper to gain a new perspective on managing data center infrastructures that recognizes; the importance of real-time data to understand the true capacity of available infrastructure, interdependencies between logical and physical layers, the need for more powerful management tools that can guide design, and much more.
Posted: 08 Jun 2011 | Published: 08 Jun 2011

Emerson Network Power

The Top 10 Criteria for Selecting A Managed Services Provider
sponsored by IBM
WHITE PAPER: In this white paper, you will uncover the top 10 most important criteria to consider when selecting a managed service provider. Access this paper now to evaluate several providers to see if they support multivendor environments and provide consistent global service delivery.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

IBM

Developing an effective resiliency capability within a cloud design
sponsored by IBM
WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider.
Posted: 27 Jun 2012 | Published: 31 Aug 2011

IBM