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Achieving Profitable Growth through Exceptional Customer Experience
sponsored by CA
 | White Paper: | Posted: 07 Nov 2008
| | Published: | 07 Nov 2008 | |
Summary: |
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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Frost & Sullivan: Understanding the FACTA Red Flags Rule and Recommendations for Compliance
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 17 Oct 2008
| | Published: | 16 Oct 2008 | |
Summary: |
This paper by Frost & Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance.
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A Monthly Report from the RSA Anti-Fraud Command Center Phishing Repository
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 17 Oct 2008
| | Published: | 16 Oct 2008 | |
Summary: |
Each month the RSA Anti-Fraud Command Center (AFCC) issues its Phishing Intelligence Report. We invite you to review the reports for your own benefit, and you are welcome to reuse the information and distribute it.
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6 Best Practices for Preventing Enterprise Data Loss
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 17 Oct 2008
| | Published: | 01 Feb 2008 | |
Summary: |
Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
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Customer Insight: Many Organizations Desire It, yet Few Really Possess It
sponsored by Siperian, Inc.
| White Paper: | Posted: 13 Oct 2008
| | Published: | 13 Oct 2008 | |
Summary: |
This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 10 Oct 2008
| | Published: | 10 Oct 2008 | |
Summary: |
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
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Voice of the Customer: Text Analytics for the Responsive Enterprise
sponsored by IBM
| White Paper: | Posted: 08 Oct 2008
| | Published: | 08 Oct 2008 | |
Summary: |
VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
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Planning for Seasonal Orders in Customer Driven Supply Chains
sponsored by CDC Software - Ross Enterprise
| White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process.
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5 Fast Payoffs from Investing in a Demand Generation Solution
sponsored by Manticore Technology
| White Paper: | Posted: 29 Sep 2008
| | Published: | 29 Sep 2008 | |
Summary: |
This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
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Managing Data, Managing Change: Making MDM Work
sponsored by Baseline Consulting
| White Paper: | Posted: 26 Sep 2008
| | Published: | 26 Sep 2008 | |
Summary: |
This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort.
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Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Sep 2008
| | Published: | 19 Sep 2008 | |
Summary: |
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision
sponsored by Sage (UK) Limited
| White Paper: | Posted: 14 Aug 2008
| | Published: | 14 Aug 2008 | |
Summary: |
This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
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Customer Relationship Management Sales Enablement: User Acceptance Means More Sales
sponsored by Sage (UK) Limited
| White Paper: | Posted: 14 Aug 2008
| | Published: | 14 Aug 2008 | |
Summary: |
This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
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Improving Database Processing Performance
sponsored by CA
| White Paper: | Posted: 06 Aug 2008
| | Published: | 01 Mar 2008 | |
Summary: |
This paper discusses CA's commitment to improving the business value of CA Datacom through continued investment to sustain the solution's performance and availability advantages.
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Benefits and Advantages of Recording and Archiving Calls
sponsored by Teleformix
| White Paper: | Posted: 11 Jul 2008
| | Published: | 01 Oct 2006 | |
Summary: |
This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
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SEE: Related Topics