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Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
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The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.
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Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic.
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Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...
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How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).
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This paper provides an overview of opportunities and benefits and includes two "before and after" scenarios -- one in financial services and one in healthcare -- that demonstrate how IBM clients have benefited from integrated business communications.
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This case study dives into the decisions made by the growing Saratoga Hospital, in an effort to revamp their technology, leverage their data, and make intelligent decisions. Read on to see how they are helping more patients than ever, with greater insights.
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The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.
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Accurate decision making is key to your company's survival. Read this paper to learn how collaborative business intelligence (BI) can help streamline the decision making process. Learn to optimize efficiency and business transparency by creating a collaborative BI framework that connects BI information and decisions to business outcomes.
