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| Most Popular ITIL Reports
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| 1 - 15 of 21 Matches | 1 2 Next |
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Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
 | Podcast: | Posted: 07 Oct 2008
| | Premiered: | 07 Oct 2008 | |
Summary: |
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
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ITIL, the IT Service Catalog, and Service Level Management
sponsored by newScale, Inc.
 | Webcast: | Posted: 07 Oct 2008
| | Premiered: | Available On Demand | | | Speaker: |
Rodrigo Flores, CTO and Founder
Char LaBounty, President and Founder
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Summary: |
This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
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Best Practices - Defining IT Success through the Service Catalog
sponsored by newScale, Inc.
| Webcast: | Posted: 07 Oct 2008
| | Premiered: | Available On Demand | | | Speaker: |
Troy DuMoulin, Director
Rodrigo Flores, CTO & Founder
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Summary: |
This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog accordi...
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Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 24 Sep 2008
| | Premiered: | Available On Demand | | | Speaker: |
Gerry Imhoff, Corporate Vice President and Director of Global Infrastructure Services, Maritz Inc
Mahesh Kumar, Product Marketing Director, HP Software
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Summary: |
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
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Implementing ITIL with HP Blueprint for Service Manager 7 - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 15 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Evelyn Hubbert, Senior Analyst, Forrester Research
Nancy Dockins, Senior Solution Architect, Consulting & Integration, Hewlett-Packard Company
Dan Rueckert, WW Service Mgmt. / Security & Risk Mgmt. Practices, Consulting & Integration, Hewlett-Packard Company
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Summary: |
HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
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PODCAST: Network Management: From Reactive to Proactive Mode Using Centralized Management Tools - Vendor Podcast
sponsored by Stonesoft Inc.
| Podcast: | Posted: 15 Jul 2008
| | Premiered: | 25 Aug 2008 | | | Speakers: |
Robert Whiteley, Senior Analyst, Network Operations & Architecture
Matthew McKinley, Senior Network Security Analyst
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Summary: |
Listen to this podcast to find out how network management has matured to include security processes, compliance achievement, and application performance responsibilities.
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Network Management: From Reactive to Proactive Mode Using Centralized Management Tools - Vendor Webcast
sponsored by Stonesoft Inc.
| Webcast: | Posted: 01 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Robert Whiteley, Senior Analyst, Network Operations & Architecture
Matthew McKinley, Senior Network Security Analyst
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Summary: |
Check out this webcast to learn how network management is expanding beyond simple device control to include security, compliance, and application performance.
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Podcast: Turbo boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence - Vendor Podcast
sponsored by Hewlett-Packard Company
| Podcast: | Posted: 24 Apr 2008
| | Premiered: | 24 Apr 2008 | | | Speakers: |
Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
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Summary: |
This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
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How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence
sponsored by Oracle Corporation
| Podcast: | Posted: 16 Apr 2008
| | Premiered: | 16 Apr 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Saleem Haque, Vice President, Advanced Customer Services, Oracle
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Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
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Turbo boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 16 Apr 2008
| | Premiered: | Available On Demand | | | Speakers: |
Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
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Summary: |
This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
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Podcast: Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis Podcast - Vendor Podcast
sponsored by Hewlett-Packard Company
| Podcast: | Posted: 15 Apr 2008
| | Premiered: | 15 Apr 2008 | | | Speaker: |
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
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Summary: |
Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
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Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 15 Apr 2008
| | Premiered: | Available On Demand | | | Speakers: |
David Cannon, ITSM Practice Principle, HP Education
Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
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Summary: |
This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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Practical Configuration Management: CMDB You Can Do Right Now!
sponsored by Numara Software
| Webcast: | Posted: 09 Apr 2008
| | Premiered: | Available On Demand | | | Speakers: |
Paul Burns, Senior Analyst
Michele McFadden, Leader of Product Management
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Summary: |
In this webcast from Numara Software industry leaders will teach you how to adopt Configuration Management best practices. The Configuration Management Database (CMDB) System concept, and the ITIL will also be discussed.
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ITIL Now - A Stepped Approach
sponsored by Numara Software
| Webcast: | Posted: 01 Apr 2008
| | Premiered: | Available On Demand | |
Summary: |
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
sponsored by BlackBerry
| Webcast: | Posted: 08 Nov 2007
| | Premiered: | Available On Demand | | | Speakers: |
Peter Keller, Senior Marketing Manager, Research In Motion
Mark Lloyd, ITSM Business Manager, Vettro
Doug Mueller, CTO for the Service Management Business Unit, BMC Software
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Summary: |
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
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| 1 - 15 of 21 Matches | 1 2 Next |
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