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Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by TechTarget Customer Experience EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Boost Government Revenues Without a Tax Increase sponsored by SAP America, Inc. WHITE PAPER: SAP analytics solutions can help today's government agencies overcome the many challenges associated with tax discovery. Read on to learn how SAP's public sector software solutions can benefit government agencies by improving performance, reducing costs and streamlining service delivery. Posted: 29 Jun 2012 \| Published: 29 Jun 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Data Quality \| Financial Applications Software \| Financial Industry Organizations \| Financial Management \| Financial Services \| Financial Services Industry \| Government Agencies (U.S.) \| Information Management \| Information Management Software \| Public Sector \| SAP (Product)

Continuous monitoring, remediation and CyberScope reporting sponsored by IBM WHITE PAPER: This white paper explores an automated tool that can help government agencies gain and maintain key security compliance with the Federal Information Security Management Act (FISMA). Posted: 19 Jul 2012 \| Published: 31 Dec 2011 TOPICS: Data Security \| Governance, Risk, Compliance (GRC) \| Government Agencies (U.S.) \| Government Information Security \| Security Management \| Security Policies \| Security Threats

Real Time Endpoint Compliance for Continuous Diagnostics and Mitigation sponsored by IBM WHITE PAPER: Access this white paper to explore an endpoint management solution that will help federal agencies continuously monitor, manage, and detect vulnerabilities across their critical networks. Posted: 08 Apr 2014 \| Published: 31 Oct 2013 TOPICS: Compliance (Systems Operations) \| Cybersecurity \| Cyberterrorism \| Governance, Risk, Compliance (GRC) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hackers \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Spending \| Security Systems \| Security Threats \| Vulnerability Assessments \| Vulnerability Management

Protecting Critical Data is a Main Priority for the U.S. Army sponsored by Globalscape CASE STUDY: In this white paper, learn how the U.S. Army can protect their $68 billion-worth of annual data with a set of security solutions that easily integrate with their Standard Army Management Information System (STAMIS). Posted: 22 May 2014 \| Published: 31 Dec 2013 TOPICS: Cybersecurity \| Data Security \| Federal Information Security Management Act of 2002 \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hackers \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Systems \| Security Threats

Analytics Solution Center (ASC) Website sponsored by IBM INFORMATION CENTER: The IBM Analytics Solution Center in the Washington, DC area focuses on solving the business and mission problems of public sector agencies, and the U.S. Federal government through the use of analytics. Visit this center online and see how you too can gain access to useful information, industry experts, and technology to reach your mission goals. Posted: 15 Nov 2010 \| Published: 15 Nov 2010 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Collaboration \| Government Agencies (U.S.) \| OLAP \| Predictive Analytics \| Reporting Software \| Text Analytics

Enterprise Content Management for Transforming Government sponsored by EMC Corporation WHITE PAPER: Read this issue brief by Center for Digital Government to learn how the Commonwealth of Massachusetts and the County of San Diego are improving service delivery by managing information electronically. What benefits could ECM bring to your agency? Posted: 10 Dec 2010 \| Published: 10 Dec 2010 TOPICS: Compliance (Systems Operations) \| Dashboards \| Data Management \| Data Storage \| Enterprise Content Management \| Government Agencies (U.S.) \| Information Management \| Records Management

World War C: Understanding Nation-State Motives Behind Today’s Advanced Cyber Attacks sponsored by FireEye WHITE PAPER: This guide explores the unique characteristics of cyber-attack campaigns waged by governments worldwide. Posted: 05 Mar 2014 \| Published: 31 Dec 2013 TOPICS: Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Systems \| Security Threats

Into the Future: The Fast Track for Financial Markets sponsored by IBM Line of Business WHITE PAPER: This paper explores how high performance computing solutions from IBM can enable high-velocity financial analytics and trading. Posted: 17 Jun 2008 \| Published: 01 Sep 2007 TOPICS: Government Agencies (U.S.) \| High Performance Computing

Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions sponsored by IBM WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads. Posted: 05 Nov 2015 \| Published: 05 Nov 2015 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Government Agencies (U.S.) \| Governments

FGDC Reports