EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
WHITE PAPER:
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
EZINE:
With technology always changing, it can feel like an impossible feat to keep up – we speak to experts about how the channel handles rapid change and the pressure this places on partners to meet customer expectations. Also read about major themes of the market and how the topic of return on investments needs to stretch beyond economics
VIDEO:
With the help of automation, organizations can overcome these challenges for a variety of benefits. In this video, learn how offloading repeatable tasks from IT teammates can unleash strategic work and innovation for your business.
WHITE PAPER:
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
EGUIDE:
Read this e-book to gain guidance on how to establish an employee-centric digital workplace, including must-see security considerations for which everyone is responsible.
EZINE:
In this issue of CW EMEA, the CIO at Kyiv City Council explains how its IT team has kept services running for residents amid relentless bombing by Russia. We also look at the Netherlands’ plans to regulate AI to reduce bias, how highly accurate time protocols ensure fair trading, and the use of tech in agriculture in Denmark. Read the issue now.
