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| All Resources by: |
| Parature, Inc. |
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7 Matches |
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Parature Customer Service™ Software
sponsored by Parature, Inc.
 | Software Listing: | Posted: 03 Sep 2008
| | Published: | 29 Aug 2008 | |
Summary: |
Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
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Jobfox Stays ahead of Brisk Growth with Customer Self-Service
sponsored by Parature, Inc.
 | Case Study: | Posted: 28 Aug 2008
| | Published: | 28 Aug 2008 | |
Summary: |
In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.
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TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software
sponsored by Parature, Inc.
| Case Study: | Posted: 28 Aug 2008
| | Published: | 28 Aug 2008 | |
Summary: |
In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.
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10 Reasons to Get Your Support Software as a Service
sponsored by Parature, Inc.
| White Paper: | Posted: 10 May 2008
| | Published: | 01 Jan 2007 | |
Summary: |
Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
| White Paper: | Posted: 10 Mar 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
sponsored by Parature, Inc.
| Case Study: | Posted: 25 Feb 2008
| | Published: | 01 Jan 2006 | |
Summary: |
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
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The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
sponsored by Parature, Inc.
| White Paper: | Posted: 25 Feb 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
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