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New Opportunities for Business IntelligenceSeven Ways to Deliver a Superior Customer Experience Now
According to recent studies, customer service can have a significant impact on profitability. If customer service is good, profitability is impacted positively and the pitfalls of poor customer service go beyond financial shortcomings.
View this white paper to learn how you can optimize customer service in today’s multi-channel world. It explores customer-facing and mobile business intelligence (BI,) as well as predictive and sentiment analytics designed to enhance the quality of customer care by streamlining activities to improve productivity and support.