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The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector
sponsored by Pitney Bowes Group 1 Software
Posted:  01 Jul 2008
Published:  01 Jul 2008
Format:  PDF
Length:  8   Page(s)
Type:  White Paper
Language:  English


ABSTRACT:
Leaders in today's global communications industry must find effective ways to deal with rapid change. New regulations, technological breakthroughs and the seemingly daily creation of alternative business models present both hurdles and opportunities--and those who wait too long to act may find themselves at a distinct disadvantage. This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.


Author

Richard Grossweiler
e2? Suite Product Manager ,  Pitney Bowes MapInfo
Richard Grossweiler is the product manager for the e2™ suite of account management software. He has served the pre-press and document management industries for over 20 years and holds several patents for both document management and electronic payment flow. He is currently charged with developing e-presentation, e-reconciliation and e-payment web-based solutions for group 1’s enterprise clients.



BROWSE RELATED RESOURCES
Business Models | Communications Networks | Customer Satisfaction | Data Quality | Enterprise | Globalization | Online Bill Paying Services

View All Resources sponsored by Pitney Bowes Group 1 Software

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