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Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions sponsored by IBM WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads. Posted: 05 Nov 2015 \| Published: 05 Nov 2015 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Government Agencies (U.S.) \| Governments

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by TechTarget Customer Experience EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

Social Media in Government: 5 Key Considerations sponsored by Hootsuite WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies. Posted: 15 Apr 2014 \| Published: 15 Apr 2014 TOPICS: CRM \| Government Agencies (U.S.) \| Public Sector \| Social Computing \| Social Networking

Cloud Computing: Get to know the basics sponsored by Red Hat WHITE PAPER: This white paper explains how government IT can enjoy cloud capabilities while keeping existing IT investments and avoiding vendor lock-in. Explore how open source and application portability in the cloud and the relationships between technology providers are critical to building a successful cloud strategy. Posted: 23 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Cloud Computing \| Compliance (Systems Operations) \| Government Agencies (U.S.) \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Open Source \| Private Cloud \| Security

Endpoint Threat Detection Gets More Response sponsored by Solarwinds MSP EGUIDE: This white paper explains what cyber threats the United States faces on a daily basis and what tools they have to combat them. Posted: 01 Feb 2016 \| Published: 25 Jan 2016 TOPICS: Endpoint Security \| Government Agencies (U.S.) \| Government Information Security \| Malware \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Industry \| Security Infrastructure

The 7 Deadly Skills Your IT Team Should Possess sponsored by Skillsoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

Clearswift Government Communications 2.0 sponsored by Clearswift WHITE PAPER: In this resource, explore the evolving trends in the public sector landscape, and what this means for information governance and security. Learn how crucial it is to prevent data leakage for the sake of regulations and citizens' trust. Posted: 08 Nov 2013 \| Published: 31 Aug 2013 TOPICS: Compliance (Systems Operations) \| Data Encryption \| Data Loss Prevention (DLP) \| Data Security \| Governance, Risk, Compliance (GRC) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Information Governance \| Information Security \| Risk Management \| Security \| Security Management \| Security Managers \| Security Policies \| Security Spending \| Security Standards \| Security Systems \| Security Threats

Cloud Computing by Government Agencies: Meeting Business and Security Challenges in the Cloud sponsored by IBM TECHNICAL ARTICLE: This article briefly describes the procurement challenges and then jumps into advising government cloud service purchasers on the positives and negatives of security in the cloud, and how to manage their potential vendors' security risks. Read on to learn more. Posted: 13 Sep 2010 \| Published: 17 Aug 2010 TOPICS: Budgeting \| Cloud Computing \| Government Agencies (U.S.) \| Network Security \| Security Threats \| Vendor Selection \| Vendors

Treasury Department Reports